Seattle, WA (April 12, 2022) — Willow, the leading provider of digital twin solutions for modern, efficient smart infrastructure and real estate, is pleased to announce that Beth Chmielowski has been appointed as the company’s Head of Customer Success. In this role, she will develop and build the Willow team as well as evolve the client experience and program to help customers optimize their time to value. She is based in Seattle and previously served as Head of Customer Success at Shelf Engine.
Chmielowski will focus the Customer Success program on helping clients achieve the business and operational outcomes they seek from Willow solutions. These solutions provide enterprise-level clients expanded and unified access to data as well as actionable insights on how property and space are used and operated. From initial pilot programs through full enterprise deployments of the WillowTwin™, Chmielowski will ensure Willow’s engagement model factors in the importance of people and process in driving the success of new technology and provides a clear and prescriptive action plan for achieving that success.
“The innovative technology that Willow offers and the genuine value it delivers to our clients made this a compelling opportunity for me,” said Chmeilowski. “Through our high-profile partnerships, experienced board and leadership, and the innovation and extensive industry expertise of the team in real estate, mining, rail and infrastructure overall, Willow is well-positioned to define and lead the digital twin market as we develop our presence across the globe.”
The hiring of Chmielowski supports the continued growth of Willow both in the United States and internationally. She has previously worked at several SaaS startups defining and building customer success programs across numerous industries, including civil engineering, cloud-based communications, consumer packaged goods, digital marketing, and knowledge management. Chmielowski has also spent a number of years as a consultant and entrepreneur, providing strategic consulting services to SaaS startups as well as large technology companies such as Autodesk, Microsoft, Twilio, Salesforce, and Apple.
“Our customers work with us to drive sustainable business impact, by using the WillowTwin™ to improve operations, gain efficiencies and deliver better experiences. The appointment of Beth to lead Customer Success is key to Willow helping our customers consistently achieve these outcomes,” said Scott Smith, Chief Customer Officer, Willow.