Categories:People

People of Willow: Beth Chmielowski

PostedWillow Team

Hey there Beth, tell us a little about your role at Willow.

The purpose of Customer Success is to optimise time to value for our customers while delivering a great experience. As Head of Customer Success, my role is to build the team and evolve the program to achieve this purpose.

What were you doing before Willow?

I have focused on the people side of technology since I began my career. I’ve worked at several SaaS start-ups, defining and building customer success programs across many industries including civil engineering, cloud-based communications, consumer packaged goods, digital marketing, and knowledge management. In addition to my work at start-ups, I’ve spent a number of years as a consultant and entrepreneur, defining and providing strategic consulting services to SaaS start-ups as well as large tech companies such as Autodesk, Microsoft, Twilio, Salesforce, and Apple. This has spanned from customer success to partner readiness to sales enablement and has always focused on the interplay of people and technology.

What led you to Willow?

The technology is fascinating, the opportunity is real, the customers are exceptional, and the people are fantastic.

What do you love most about working at Willow? What has your experience been with our company culture?

When I first interviewed with Willow, I was struck by how everyone I spoke with was bright, thoughtful, engaging, candid, and committed to doing the right thing for our customers. Since I’ve joined, that continues to be my impression of everyone I interact with, and I’d add that people are also very collaborative and willing to roll up their sleeves and figure things out, regardless of whether it falls into their official job description. And on top of all that, the people are friendly and genuinely enjoy working together.

What do you find most exciting about working in tech?

I’ve always loved the intersection of people and technology: finding ways that technology can deliver value to both businesses and individuals as well as ways to help individuals and businesses adapt and succeed with technology.

I’ve always loved the intersection of people and technology: finding ways that technology can deliver value to both businesses and individuals

What projects are you currently working on?

My current focus is on building the Customer Success team and program at Willow. There were already some great people and program elements in place when I joined, so now we’re working to evolve our engagement model.

More articles you might like

  1. Join our mailing list

    Stay up to date with all the latest news and updates from Willow.